Senior Product Manager - Financial Crime (KYC/KYB)

2w2 weeks ago

Ebury

London, GB · Full-time · £90,000 – £120,000

About this role

Ebury is seeking a Senior Product Manager to join our Financial Crime Intelligence Product domain, owning the end-to-end KYC/KYB lifecycle of our clients. You will define how we identify customers, understand their risk, and continuously reassess that risk over time across individuals, SMEs, and complex corporate structures.

In this role, you will balance customer experience, growth, and risk trade-offs across onboarding and lifecycle management. You will design and drive improvements in customer KYC/KYB journeys, verification flows, dynamic customer risk rating frameworks, and ongoing due diligence processes.

You will partner with first-line and second-line operational and compliance teams to ensure controls are effective, explainable, and audit-ready. Collaboration with operations teams to optimise case management, review workflows, and tooling is a key part of the day-to-day.

This role reports to the Head of Financial Crime Intelligence Product and offers a hybrid working model with four days in the London office and one day working from home. Ebury fosters an environment where everyone can feel they belong, are valued, supported, and empowered to succeed.

Requirements

Previous experience in fintech, payments, or regulated financial services.
4+ years’ experience as a Product Manager.
2+ years working on KYC/KYB or onboarding products.
Strong understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), business verification, corporate structures, and jurisdictional regulatory requirements.
Experience designing or working with risk scoring systems, workflow/case management tools, data enrichment, and third-party integrations.
Analytical thinking and proficiency with system design discussions.
Demonstrated ability to influence across functions and geographies to drive alignment and execution.

Responsibilities

Define the strategy for KYC/KYB, ensuring alignment with Financial Crime Intelligence Product goals and overall company direction.
Translate strategy into a clear, actionable roadmap across KYC and KYB flows.
Handle jurisdiction-specific onboarding and regulatory requirements.
Design and drive improvements in customer KYC/KYB journeys, verification flows, dynamic Customer Risk Rating frameworks, and ongoing due diligence processes.
Partner with first-line and second-line operational and compliance teams to ensure controls are effective, explainable, and audit-ready.
Collaborate with operations teams to optimise case management, review workflows, and tooling.
Translate regulatory requirements into clear product requirements and partner with Data teams on risk scoring methodologies and data enrichment strategies.
Work closely with Engineering on customer data models, entity resolution, and workflow orchestration and decisioning systems.

Benefits

Hybrid working model: 4 days in the London office, 1 day working from home per week.
Opportunity to shape the future of global business operations at a growing fintech.
An environment where everyone can feel they belong, are valued, supported, and empowered to succeed.
Encouragement of innovation, movement, collaboration, and problem-solving.