Compliance Officer - Mortgages and Financial Planning

6w1 month ago

Howden

London, GB · Full-time · £45,000 – £65,000

About this role

Howden is a collective of talented people around the world, pushing insurance boundaries with 18,000 employees in over 100 countries. People join for many reasons but stay for our unique culture, turning down headhunters. We're seeking a Compliance Officer for our Mortgages and Financial Planning pillar to deliver pragmatic guidance.

The role supports clear, risk-based advice protecting clients, colleagues, and the business commercially. You'll adhere to the Compliance Monitoring Plan, conduct quality assurance on adviser files for mortgages, credit, and protection. This includes thematic reviews, audits, complaints handling, and financial crime checks like suspicious activity investigations.

We foster a culture empowering decisions, accountability, and constructive challenges for right outcomes. Collaboration and open communication drive robust compliance programs in a fast-evolving environment. Team members question ways of working to enhance standards and support the business effectively.

Drive continuous improvement in compliance and financial crime programs. Find like-minded people prioritizing work/life balance, career progression, sustainability, or volunteering. Define a career at Howden valuing diversity with no single type.

Requirements

Experience in financial services, especially mortgages
Knowledge of FCA principles and regulations
Understanding of the requirements under The Consumer Duty
Excellent interpersonal and communication skills
Excellent analytical skills and ability to work in a structured, regulatory driven and process orientated environment
Ability to work as part of a team and individually
CeMap or equivalent required

Responsibilities

Adhere to and complete monitoring and operational tasks in the Department’s Compliance Monitoring Plan
Conduct Quality Assurance of Adviser files including Regulated and Non-Regulated Mortgages, Consumer Credit, Pure Protection
Provide face-to-face feedback where appropriate
Write and implement thematic reviews
Produce Compliance Audit Reports regarding audits conducted
Handle Complaints from investigation through to conclusion
Produce Management Information
Complete FCA reports on RegData and update FCA Directory