Junior IT Support Analyst
6d6 days agoRBC
London, GB · Full-time · £28,000 – £38,000
About this role
This is a junior IT Analyst role which focuses on handling routine IT issues, supporting end users, and building foundational skills in technical problem-solving across RBC BlueBay. This role would suit someone who is early in their financial IT career.
The position involves providing basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the Service Desk. Routine user requests such as password resets, basic software guidance, and account access issues are handled with minimal supervision.
Clear and professional communication occurs with users across email, chat, phone, and in person. Common issues across desktops, laptops, and basic applications including Windows and M365 are diagnosed, with complex matters escalated appropriately.
Basic hardware tasks including equipment setup, moves, and simple installations are supported. Advanced troubleshooting techniques are learned through mentorship and structured training programs in a dynamic, high-performing team environment.
Requirements
- Experience in the financial industry
- Basic IT support or technical experience
- Degree educated or equivalent
- Any recognized IT qualification
Responsibilities
- Provide basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the RBC BlueBay Service Desk
- Handle routine user requests such as password resets, basic software guidance, and account access issues with minimal supervision
- Communicate clearly and professionally with users across email, chat, phone, and in person
- Assist in diagnosing common issues across desktop, laptops, and basic applications (Windows, M365), escalating complex matters appropriately
- Support basic hardware tasks including equipment setup, moves, and simple installations
- Learn advanced troubleshooting techniques through mentorship and structured training programs
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- A world-class training program in financial services
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