Junior IT Support Analyst

1d1 day ago

RBC

London, GB · Full-time · £28,000 – £38,000

About this role

This is a junior IT Analyst role which focuses on handling routine IT issues, supporting end users, and building foundational skills in technical problem-solving across RBC BlueBay. This role would suit someone who is early in their financial IT career.

The position involves providing basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the Service Desk. Routine user requests such as password resets, basic software guidance, and account access issues are handled with minimal supervision.

Clear and professional communication occurs with users across email, chat, phone, and in person. Common issues across desktops, laptops, and basic applications including Windows and M365 are diagnosed, with complex matters escalated appropriately.

Basic hardware tasks including equipment setup, moves, and simple installations are supported. Advanced troubleshooting techniques are learned through mentorship and structured training programs in a dynamic, high-performing team environment.

Requirements

Experience in the financial industry
Basic IT support or technical experience
Degree educated or equivalent
Any recognized IT qualification

Responsibilities

Provide basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the RBC BlueBay Service Desk
Handle routine user requests such as password resets, basic software guidance, and account access issues with minimal supervision
Communicate clearly and professionally with users across email, chat, phone, and in person
Assist in diagnosing common issues across desktop, laptops, and basic applications (Windows, M365), escalating complex matters appropriately
Support basic hardware tasks including equipment setup, moves, and simple installations
Learn advanced troubleshooting techniques through mentorship and structured training programs

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
A world-class training program in financial services