IT Asset Management Apprentice

2w2 weeks ago

Financial Ombudsman Service

London, GB · Full-time · £26,936 – £26,936

About this role

We're inviting you to build the future with us at the Financial Ombudsman Service, an independent not-for-profit organisation that resolves disputes between consumers and financial providers. As an IT Asset Management Apprentice, you'll support the development of our ITAM and CMDB capability, contributing to a robust and auditable asset management estate.

Your day-to-day will involve managing end-user assets like laptops and peripherals across their lifecycle, maintaining accurate asset and configuration item records in the CMDB, and supporting software licence record maintenance including entitlement and deployment. You'll also help ensure operational stability and governance across the wider service management ecosystem.

You'll join a team where purpose drives everything we do, ambition fuels our growth, trust builds our foundation, and respect shapes our culture. We offer hybrid working with at least four days in the office across a fortnight, combining the best of remote flexibility and collaborative office environment.

This is a fixed-term contract for 24 months to cover the apprenticeship, with a commitment to offer a suitable permanent position upon successful completion. You'll spend 20% of your time on off-the-job learning, including lectures and tutorials with your training provider, alongside extensive opportunities for personal and career development.

Requirements

Curiosity and drive to build the future with us
Strong attention to detail for maintaining accurate records
Basic understanding of IT hardware and software concepts
Willingness to undertake 20% off-the-job learning and complete an apprenticeship qualification
Ability to work with data and maintain configuration management records
Interest in IT asset management and configuration management (ITAM/CMDB)

Responsibilities

Support management of end-user assets (laptops, peripherals, accessories) across their lifecycle
Maintain accurate asset and configuration item (CI) records in the CMDB
Support software asset and licence record maintenance including entitlement and deployment
Assist in building a robust, accurate and auditable asset management estate covering end-user, software and infrastructure assets
Contribute to the wider CMDB ecosystem that underpins service management, operational stability and governance
Spend 20% of your time on off-the-job learning, including attending lectures and tutorials with your training provider

Benefits

Hybrid working – at least four days in the office across a fortnight
20% of your time dedicated to off-the-job learning and development
Opportunity to gain a recognised apprenticeship qualification
Commitment to a suitable permanent position upon successful completion of the apprenticeship
Extensive opportunities for personal and career development