Account Manager - Financial Services

5w1 month ago

AlphaSense

London, GB · Full-time · £55,000 – £75,000

About this role

AlphaSense is trusted by the world's most sophisticated companies to remove uncertainty from decision-making through AI-driven market intelligence. As an Account Manager on the Financial Services team, you will serve as the main point of contact for clients ranging from hedge funds and asset managers to investment banks and private equity firms.

In this role, you will develop three-dimensional relationships with customers and key stakeholders, managing inbound queries, outbound engagement, relationship updates, and renewal discussions. You will collaborate with account executives to identify new business opportunities and expand our footprint within each client account.

The Customer Success team is composed of highly trained product experts and strategic Account Managers who serve as value-added partners to Fortune 1000 businesses and the largest financial institutions. The team is extremely consultative, obsessing over customers to ensure they have the right data at their fingertips to make the best decisions possible.

Key performance indicators include retention rate and the identification of growth opportunities, but the role goes deeper. Account Managers extract a wealth of knowledge from clients, bringing insights internally to product, marketing, and sales teams to maximize the effectiveness of our business strategy and communication.

Requirements

Strong ability to develop instant rapport with new people
Demonstrated success at managing and growing relationships within Fortune 1000 clients and/or financial services companies
Strong business acumen and commitment to effective processes and tactics
Natural intellectual curiosity with the ability to learn and adapt quickly
Understanding of the rapidly growing SaaS business model and passion for the product

Responsibilities

Develop three-dimensional relationships with customers and key stakeholders to effectively retain and grow the customer base
Serve as financial clients' main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions
Collaborate with account executives to identify new business opportunities and expand footprint within each client account
Maximize product usage and ensure clients have the right data at their fingertips to make the best decisions possible
Extract knowledge from clients and bring insights internally to product, marketing, and sales teams
Drive retention and identify growth opportunities across a book of business spanning Fortune 1000 and financial institutions

Benefits

Join a company trusted by over 6,000 enterprise customers, including a majority of the S&P 500
Be part of a rapidly growing SaaS company with global presence across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland
Work with a team of highly trained product experts and strategic Account Managers
Opportunity to partner with some of the largest financial institutions in the world